Contact Center Lead-Customer Service (Las Vegas, NV)

In 2021, Las Vegas, NV applicants are encouraged to participate in the current massive hiring event for Contact Center Lead-Customer Service Las Vegas, Nevada. TripAdvisor the world’s largest travel site is hiring worldwide.

8,088 Contact Center Lead-Customer Service, Jobs found in and around Las Vegas, Nevada.

208 career positions available in locations worldwide at TripAdvisor.

TripAdvisor have over 100 million candid traveler reviews of hotels, restaurants, and attractions worldwide.

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Contact Center Lead – Customer Service (Las Vegas, NV)

BRIEF JOB DESCRIPTION

Customer Care Escalations Lead Agent for all Viator retail travel distributors/agents from the booking process to basic technical support and troubleshooting and ensuring the highest form & delivery of customer care to the customer, agent & supplier.

  1. Assist frontline Customer Care agents for the company with both email and phone work. 

  2. Coach to agent improvements via quality assurance and sales performance
  3. Communication to Customer Care Managers in relation to all customer care & support issues
  4. Additionally, this position will assist with call volume in the Contact Center.
  5. Requires 2-4 years of experience in related field, preferably in travel and a call center setting
  6. Excellent communication, time management skills, the ability to work under pressure and meet deadlines on multiple projects
  7. Computer literate to Microsoft Windows applications required; preferably Excel, Word, PowerPoint.
  8. Frequently seeing, moving eyes, arms, hands, and fingers freely, eye/hand coordination, attention to/observing details, making decisions, and following directions.
  9. Frequently reading, writing, and working rapidly; concentrating amid distractions.

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8,088 Contact Center Lead-Customer Service, Jobs found in and around Las Vegas, Nevada. CLICK HERE TO SEARCH.

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Contact Center Lead-Customer Service (Las Vegas, NV)

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