Jobs in Richmond, VA. Contact Center Manager (Richmond, VA) SimpliSafe is one of the leaders in the Home Security Cameras, Products and Services.

317+ Contact Center Manager jobs found in Richmond, VA

8 career positions available at SimpliSafe.

SimpliSafe has a range of opportunities for like-minded individuals, from our US and UK corporate offices to our warehouses and customer service centers.

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Contact Center Manager (Richmond, VA) 

JOB DESCRIPTION

To kick-start our contact center management team in Richmond, VA, SimpliSafe is seeking a Contact Center Manager is responsible for leading our customer contact efforts around customer satisfaction and support for various lines of business. This is a critical and high profile role within the business that has a direct impact on the company’s financial health and customer portfolio, as well as having an incredible impact on our ability to achieve our mission of every home secure.

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Contact Center Supervisor Richmond, VA

JOB DESCRIPTION

To kick-start our contact center management team in Richmond, VA, SimpliSafe is seeking Supervisors that are passionate about our people, our product, and our processes. You will be responsible for managing agent productivity, performance metrics, and efficiency for a team. The ideal candidate must be resilient and seek continuous learning! If you are a strong leader who enjoys managing/coaching a team, setting and upholding expectations to drive success, and building working relationships- this is the career for you!

Contact Center Trainer (Richmond, VA)

JOB DESCRIPTION

Are you customer-obsessed? Do you want to be part of building the framework that curates a positive customer experience through multiple learning approaches? Our goal is to exceed our customer expectations and foster best-in-class contact centers; we are looking for a Contact Center Trainer to partner with Frontline Training & Management to get us there. This role will be responsible for scheduling, developing, facilitating, and monitoring the nesting/training period for new and ongoing initiatives & product launches for our in-house and partner contact centers.

Contact Center Business Process Associate (Richmond, VA) 

JOB DESCRIPTION

SimpliSafe is seeking motivated, ambitious self-starters who are excited to grow with a high-performing team in our brand new site in Richmond, VA. The Business Process Associate will coordinate, work on, and complete projects based on the needs of this department. 

This individual will also maintain our current process storage and work on new solutions for the future of SimpliSafe. 

If you are a stickler for details and always thinking about making any processes their most efficient, this is the role for you!

Customer Support Representative (Richmond, VA) 

JOB DESCRIPTION

SimpliSafe is seeking  motivated, ambitious, self-starters who are excited to grow with a high-performing team in our brand new site in Richmond, VA. The Customer Support role requires confidence in the ability to multi-task and speak to and assist a wide range of customers.  In this role, agents are responsible for taking inbound calls from our customers and assisting them to the best of our ability.

Richmond- Customer Loyalty Agent Richmond, VA

JOB DESCRIPTION

Are you a self-motivated worker that thrives in a competitive atmosphere where true success is knowing that you’ve raised the bar on performance? Do you enjoy working with a highly skilled team of top performers all working towards not just meeting goals, but pushing past them?

 Systems Manager, Enablement (Boston, MA) 

JOB DESCRIPTION

SimpliSafe is looking for a systems expert to manage our Enablement Team’s growing software stack. This person will play a crucial role in ensuring that there are seamless administration, reporting and maintenance processes for all the underlying systems that are the backbone of the Enablement Team. This role will work with other leaders on the Enablement Team to support the development of a truly differentiated customer experience.

Technical Escalation Specialist (Boston, MA) 

JOB DESCRIPTION

The Technical Escalation Specialist will provide high-level tech assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

Customer Marketing Manager, Email & SMS
04/22/2021

Fetch – New York, NY Available at Petplan

similar Careers at Simplisafe

Customer Experience

3 career positions available at SimpliSafe.

Customer Marketing Manager Boston, MA

Nesting Supervisor Richmond, VA

Sr. Manager of Customer Loyalty Boston, MA

career Categories at Simplisafe

Engineering

31 career positions available at SimpliSafe.

Finance

4 career positions available at SimpliSafe.

Marketing

13 career positions available at SimpliSafe.

Operations

4 career positions available at SimpliSafe.

2 career positions available at SimpliSafe.

Product

5 career positions available at SimpliSafe.

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Contact Center Supervisor

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JOB DESCRIPTION

Full-Time

This Call Center Supervisor position will be a remote position until Covid restrictions are lifted … of contact center staff, through partnering with Human Resources – Develop work schedules and …

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Customer Service Supervisor Burlington Richmond, VA

JOB DESCRIPTION

Overview If you want an exciting job with one of the largest off-price retail stores in the nation, join the Burlington Stores, Inc. team as a Customer Service Supervisor! Are you a proven leader who understands the value of building strong teams and partnerships to drive results? Can you coach a diverse team of associates on how…

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  • Have a professional Resume or a good copy
  • Have work skills, experience for the job or education if not tell me more
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Contact Center Manager (Richmond, VA)

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Contact Center Manager (Richmond, VA)

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