Customer Operations Product Manager (Needham, MA)

In 2021, Needham, MA applicants are encouraged to participate in the current massive hiring event for Customer Operations Product Manager Needham, Massachusetts. TripAdvisor the world’s largest travel site is hiring worldwide.

71,189 Customer Operations Product Manager, Jobs found in and around Needham, Massachusetts.

208 career positions available in locations worldwide at TripAdvisor.

TripAdvisor have over 100 million candid traveler reviews of hotels, restaurants, and attractions worldwide.

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Customer Operations Product Manager (Needham, MA)

BRIEF JOB DESCRIPTION

As Customer Operations Product Manager, you will be an integral part of shaping the strategy for Tripadvisor Customer Service globally. You will report to the VP – Customer & Content Operations with a dotted line reporting to the Associate Director – Business Operations and will have frequent and significant exposure to the senior leadership across the Tripadvisor Global Operations and Tripadvisor Inc.

  1. Through analysis identify the operational and business improvement opportunities for Tripadvisor CS and Tripadvisor Plus as well as measure, track and report
  2. Work with CS Management team to develop the CS and Plus Operational strategy developing a culture of continual business improvement
  3. Work with Reporting and Analytics team to analyze trends to support product or business related initiatives.
  4. Understanding of the core Product Management skills:  Agile Practices, communication, data science principles, process optimisation, business acumen, influence and risk taking.
  5. At least five years of experience in product and/or project management in e-commerce environment
  6. Ability to work independently, anticipate problems and suggest solutions
  7. Hands-on experience with user-generated content (either personally or professionally)

Click Here To Read Full Description

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Customer Operations Product Manager (Needham, MA)

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