Dir. of Contact Center Retention Operations Richmond, VA

In 2021, Richmond, VA applicants are encouraged to participate in the current massive hiring event for Director of Contact Center Retention Operations Richmond, Virginia. SimpliSafe leads in the Home Security Cameras Product and Services is hiring.

10,714 Director of Contact Center Retention Operations jobs were found in Richmond, Virginia.

58 career positions are available at SimpliSafe

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Director of Contact Center Retention Operations Richmond, VA

BRIEF JOB DESCRIPTION

This key leadership position reports directly to the Chief Customer Experience Officer and is responsible for leading our inbound and outbound customer contact efforts around customer retention. As the Director of Contact Center Retention Operations, you will help create and execute the strategy for driving increased customer retention (i.e. save rate) by developing and scaling our Richmond-based Retention/Loyalty Contact Center team and managing our BPO partners.

  1. Develop and execute a customer-centric strategy to drive customer loyalty/retention across SimpliSafe loyalty operations and our BPO partners 
  2. Lead, mentor, manage and develop a customer-facing contact center organization
  3. Collaborate with other departments, including Marketing (and Loyalty Marketing), Engineering, Product, and Contact Center operational functions to optimize inbound and outbound customer satisfaction and loyalty
  4. 10+ years of customer facing employee leadership experience, ideally in Customer Retention, Customer Service, Account Management, and/or high touch Sales leadership roles
  5. 5+ years of experience at a technology products/services or subscription service organization
  6. Experience driving performance at 3rd party partners

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Dir. of Contact Center Retention Operations Richmond, VA

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Dir. of Contact Center Retention Operations Richmond, VA

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