Jobs in Richmond, VA. Director of Loyalty Operations (Richmond, VA.) 2021. SimpliSafe is a leaders in the Home Security Cameras, Products and Services is hiring.

4,203 + jobs found in Richmond, VA.

460 jobs found for Director Of Loyalty Operations near Richmond, VA on Monster.

7 career positions available at SimpliSafe.

SimpliSafe has a range of opportunities for like-minded individuals, from our US and UK corporate offices to our warehouses and customer service centers.

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Director of Loyalty Operations (Richmond, VA.)

JOB DESCRIPTION

SimpliSafe is looking for an experienced contact center leader to serve as the Director of Loyalty Operations and help us achieve our mission of keeping Every Home Secure.

This key leadership position reports directly to the Chief Customer Experience Officer and is responsible for leading our inbound and outbound customer contact efforts around customer retention. This critical and high profile role within the business has a direct impact on the company’s financial health and customer portfolio––as well as having an incredible impact on our ability to achieve our mission of Every Home Secure.

As the Director of Loyalty Operations, you will help create and execute the strategy for driving increased customer retention (i.e. save rate) by developing and scaling our Richmond-based Loyalty Contact Center team and managing our BPO partners. You will be expected to develop and execute strategies that optimize our current inbound retention channel and build our outbound capability — enabling strong customer retention and profitability performance. This leadership position will also advise on new initiatives, and own the customer “save rate” metric across the entire business.

While based in Boston MA, SimpliSafe’s high-volume Call Center operates out of Richmond VA. This role can be based out of either location, with 50% travel required if not located in Richmond. Travel to Boston and our other operational locations in the US is also expected on a limited basis.

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Director of Loyalty Operations (Richmond, VA.) 2021

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