Workforce Management, Planning Manager Richmond, VA

In 2021, Richmond, VA applicants are encouraged to participate in the current massive hiring event for Workforce Management, Planning Manager Richmond, Virginia. SimpliSafe leads in the Home Security Cameras Product and Services is hiring.

134 Workforce Management, Planning Manager jobs were found in Richmond, Virginia.

58 career positions are available at SimpliSafe

SimpliSafe has a range of opportunities for like-minded individuals, from the US and UK corporate offices to warehouses and customer service centers.

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Workforce Management, Planning Manager Richmond, VA

BRIEF JOB DESCRIPTION

WFM PLANNING MANAGER is responsible for creating and influencing staffing recommendations for internal and vendor staffed resources to ensure both service level and key performance indicators are achieved on a daily & interval level basis.

Other responsibilities will include operational, procedural, and data analysis requests to achieve service level objectives, improve efficiencies, and deliver exceptional customer experiences.

This person will lead a team of performers while delivering individually and collaboratively with Operations to provide departmental support including but not limited to;

  1. Develop and lead scalable short-term staffing and scheduling function with new NICE IEX scheduling software through process and analytic approaches
  2. Build a roadmap for team to build and automate processes to  improve CC scheduling practices and policies
  3. Build methodologies to accurately predict interval-level business metrics such as volume, AHT, shrinkage to generate staff requirements
  4. Define, prepare, & communicate standardized performance updates and post-mortems – working collaboratively with Long-range Staffing and Forecasting teams to deliver full story
  5. Lead & support Daily/Weekly/Monthly staffing discussions and reporting on key CC metrics
  6. Collaborate and facilitate cross-functional meetings with operations, human resources, training, finance, outsource partners and others to
  7. Lead analysis and auditing to ensure consistency and accuracy in how data is captured and shared; makes recommendations based on insights
  8. Works in tandem with the WFM Real-Time Supervisor to ensure all intervals, over all days, are staffed to meet service goals, and that any tactical changes needed are addressed with urgency
  9. 3+ years experience with a WFM Platform such as Genesys, Aspect, NICE, or similar
  10. 3+ years direct management experience, setting clear priorities, coaching, building improvement roadmap, and translating leadership vision into actionable steps for team
  11. Proficiency with Microsoft Office (Excel, Word, PowerPoint) or Google Suite
  12. Must be eligible for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search and final certification approval from DCJS.

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134 Workforce Management Supervisor jobs were found in Richmond, Virginia. CLICK HERE TO SEARCH.

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Web Design Internship

BRIEF JOB DESCRIPTION       –     (This Position Have Been Filled At SimpliSafe.)

  1. Previous Internship Or Relevant Classwork In Graphic Design
  2. Knowledge Of The Adobe Creative Suite (Illustrator, Photoshop, InDesign)
  3. Experience Or Familiarity With Sketch And Figma
  4. Experience Working With Responsive Web Design

SimpliSafe one of the leaders in the Home Security Cameras, Products and Services is hiring.

405 + Web Design Internship Jobs found in the United States.

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jobs in demand for every household that lost their job in 2020.

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Workforce Management, Planning Manager Richmond, VA

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Workforce Management, Planning Manager Richmond, VA

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