Customer Care Representative – WFH – (Houston, TX)
In 2021, in Houston, TX, applicants are encouraged to participate in the current massive hiring event for Customer Care Representative WFH Houston, Texas. NRG-Direct Energy is hiring the most comprehensive retail providers of electricity, natural gas, and home services in North America.
59,240 Customer Care Representative Work From Home, Jobs found in Houston, Texas.
96 jobs and career positions available at Direct Energy.
Direct Energy has a range of opportunities for like-minded individuals, across the US and Canada corporate offices to warehouses and customer service centers.
Direct Energy is an equal opportunity employer. NRG Energy is committed to a drug and alcohol free workplace.
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Customer Care Representative – Work From Home – (Houston, TX)
BRIEF JOB DESCRIPTION
The Customer Care Representative (CCR) position is the primary point of contact for residential and small commercial customers who contact the Customer Care Center by phone, fax, chat, email, and mail. The CCR is responsible for interacting with customers and responding to their complaints, inquiries, and requests in a professional and courteous manner, as well as providing additional cross sale solutions when applicable.
- Sustain excellent performance while working at home
- Primarily Work-at-Home environment with the majority of work performed on a personal computer in a seated position.
- Do all possible to retain the customer by providing an excellent low-effort experience and being an active guide for the customer.
- Participate in sales of products and services. Actively promote the company and the value of its products and services.
- High school diploma, GED, or equivalent math and English skills required.
6 months experience working directly with customers in a problem solving or sales capacity or call center environment, preferred; and 3 months experience in an NRG Customer Care group as a Universal skilled CCR.
- PC Skills – Basic PC skills required. Must be able to type and talk simultaneously. Basic understanding of Microsoft Office software required.
Click Here To Read Full Description
Direct Energy
The largest retail providers of electricity, natural gas, and home services in North America.
Products
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Customer Care Representative – WFH – (Houston, TX)
