Temporary Member Experience Associate 04/2021

Remote Worker

Temporary Member Experience Associate 04/2021

Description

We’re looking for people who are just as passionate about supporting pets and pet parents as we are — and who are excited by the challenge of taking on a wide-open but already hyper-competitive market.

This is a fully remote position. We are currently hiring Temporary Member Experience Associate in the following states: CA, CT, CO, DE, FL, GA, IA, MA, NC, NE, NJ, NY, NV, OH, OR, PA and SC.

Passionate about pets? Check if we have a position for you.

Temporary Member Experience Associate 04/2021

Description

Why Fetch?

Because no one loves pets like we do. Our dogs and cats are family. Whether we’re throwing a slobber-soaked tennis ball or giving the perfect butt scratch, we know what makes our pets smile, zoom and purr. But we also know that life with pets isn’t all cuddles and treats. Whether you’re dealing with persistent allergies or midnight trips to the vet, being a pet parent can be stressful and expensive. That’s why we offer the most comprehensive pet insurance there is.

Temporary Member Experience Associate 04/2021

Description

We’re looking for people who are just as passionate about supporting pets and pet parents as we are — and who are excited by the challenge of taking on a wide-open but already hyper-competitive market. More than 30% of European pet parents have pet insurance, but less than 2% of American pet parents are covered. We hope you’ll join us on our mission to change that.

Temporary Member Experience Associate 04/2021

Description

We offer upward mobility, professional development, and support in overcoming new challenges. Above all else, Fetch values inclusion and diversity in the workforce. We believe in representation from all walks of life and host monthly lectures from some of the country’s most notable speakers.

Temporary Member Experience Associate 04/2021

Description

Primary Responsibilities

  • Handle a high volume of incoming and outgoing calls (65+/day)
  • Work with policyholders to understand and address all claim outcomes, billing and coverage inquiries
  • Empathize and provide guidance to future customers and current policyholders
  • Consistently maintain a positive outlook, focus, tone, and attitude
  • Provide support to our policyholders over the phone, email and chat
  • Troubleshoot policyholder issues and assist in the submission of claims
  • Document all interactions within insurance compliance standards
  • Must be able to work a 40-hour work week and be available to work shifts which could include evenings and weekends

Temporary Member Experience Associate 04/2021

Description
Requirements

Who We’re Looking For:

  • Animal lovers like you
  • Ability to work in a 100% remote, or work from home, capacity
  • Bilingual desired, but not required (English/Spanish)
  • Ability to adapt quickly in a fast-paced, ever-changing environment and operate multiple computer systems simultaneously
  • Time management skills to independently complete your customer follow-ups while answering inbound calls
  • Superior communication skills to work in a remote environment for collaboration with team members and support from managers
  • Passionate about helping people and their pets through both the good and tough times
  • Patience and confidence when working with policyholders who need an extra helping hand
  • Demonstrated ability to communicate clearly, professionally, and effectively on the phone as well as in writing
  • Ability to apply initiative and judgment to define and perform tasks, sometimes complex, and sees the bigger picture
  • Excellent team player; proven ability to apply innovative ideas and critical thinking
  • Must be able to remain in a sedentary or stationary position for 90% of the work day (8 or 10 hour shift), constantly operating computer equipment

Temporary Member Experience Associate 04/2021

Description

What We’re Looking For:

  • A minimum of two (2) years in a customer-facing role
  • Experience working in a call center or on the phones with customers preferred
  • Proficient in applications such as phone applications, G-Suite applications and various Internet browsers

Temporary Member Experience Associate 04/2021

Description

Home Office Requirements

  • Subscription to reliable high-speed, hard-wired Internet connection (minimum of 100 Mbps download and 30 Mbps upload speed)
  • Access to cable and phone lines from your home workspace or office
  • A quiet, dedicated place to work in your home that is not easily disrupted by background noises or regular distractions
  • Office workspace must be large enough to accommodate two 19” dual monitors, laptop, mouse, keyboard, phone and headset
  • Ability to set up and connect (with instructions and remote IT team assistance) equipment that is shipped to your home
  • At Fetch, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Fetch is proud to be an equal opportunity employer.

Temporary Member Experience Associate 04/2021

Description

We don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. We are proud to be an equal opportunity employer.

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Temporary Member Experience Associate 04/2021 Remote Worker

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Temporary Member Experience Associate 04/2021 Remote Worker